Is Amazon Customer Service Work From Home A Good Job?

Amazon is likely the most widely recognized and trusted online merchant worldwide. According to Forbes, Amazon was listed as the 2nd best employer to work for in 2020. Only, did you know Amazon offers piece of work-from-home jobs in many states across the U.Due south.?

With the electric current pandemic reshaping the workforce, remote working is now top of mind for executive management, human resource, and engineering teams. This is great for those of you lot who prefer to work from home full time or part time. Many categories are available as work from domicile jobs including project management, Information technology, marketing, finance, business organisation evolution, and sales, and even operations.

Fortunately, a large organisation similar Amazon has thousands of remote job openings for virtual workers across many of these departments. Allow'southward swoop into getting a work-from-home chore with Amazon, why you might desire to work for Amazon, and what you tin wait from working there.

Does Amazon Hire for Work From Abode Jobs?

Yes, Amazon allows piece of work-from-home jobs for many different roles and departments across the company. Amazon'due south chore board typically has more than 500 open listings under the Piece of work At Abode category for US-based employees lone, and Amazon has also recently announced that it was abandoning the previous hybrid return-to-office plans that would have required that employees get to the part at least 3 days per week. Amazon intends to allow most corporate employees to piece of work from domicile indefinitely, then keep reading to larn well-nigh what kinds of jobs they offering and how to qualify.

What Kind of Amazon Work-from-Home Jobs Are Available?

Please be aware, when it comes to Amazon jobs, specially remote jobs, there will not e'er exist openings in every category. Delight refer to the Amazon's official job board for current openings, requirements, and job descriptions.

Amazon Customer Service Jobs

Average Bacon: $16/60 minutes

Amazon is all near its customers. Most of Amazon'due south virtual call centers offer remote and abode-based positions, then there are many splendid opportunities if you lot're on the search for a job helping customers.

An Amazon customer service work from home job is highly coveted. Employees in the department endorse the position for its higher-than-average bacon, positive and friendly coworkers, chore security, and career growth.

Amazon only hires remote agents that reside in certain states. Yous will need to bank check their remote job site for the most upwards-to-date land restrictions. Remote Amazon client service jobs tend to have a higher pay rate than similar remote jobs helping customers at a dissimilar company.

Openings are typically seasonal and make full apace. You will want to set up job alerts to stay on top of finding out when your favorite companies are hiring.

These positions also tend to be temporary positions with the possibility of becoming permanent if you come across your metrics and attendance requirements. Amazon customer service work from dwelling jobs tin can be part-time or total-fourth dimension, and there are requirements having a dedicated phone line and access to high-speed internet.

Requirements

Amazon prefers the same gear up of skills and qualifications for its at-home customer service representatives equally many other companies exercise. They'll usually ask for at least a year of customer service feel, at least a high schoolhouse diploma, and some feel working from home. You'll as well demand admission to a serenity working environment if you're applying for work from home jobs with the call center. You'll need basic customer service skills, including the ability and want to do some trouble-solving.

Technical requirements vary depending on the function but experience with computers is always helpful when you're working remotely. You may as well want to mention having familiarity with standard chat services, email programs, Microsoft Office, and experience with online shopping.

Jobs In Human Resources

Boilerplate Salary: $53,006/twelvemonth

Amazon work from home jobs: Things to know before applying

One of the interesting things about HR is that you go to piece of work with humans, right? Amazon is ever growing and has a constant demand for another human resources manager to help with the scale.

The positions for 60 minutes, peculiarly at Amazon, are not every bit easy-breezy as many of the online jobs you could cull from. These positions seem to challenge individuals, offer travel opportunities, and get you a nice set of experience working with a qualified squad of like-minded people.

Amazon is serious virtually its 60 minutes solutions, and they're not merely giving away these account management online jobs. Some of the basic qualifications for the director position are a bachelor'due south degree, six years of feel overall, and usually at least one year of experience in a supervisory function.

Requirements

You'll need at least a bachelor's degree in human resources or a like subject, and management roles volition usually require at least 3 years of professional exposure to Human Resource functions.

Experience with concern applications, such as Microsoft Word, Excel, and Access, plus familiarity with HR software like PeopleSoft or HRIS tin all exist helpful in attaining these at-home opportunities in human resources.

Amazon Work At Home Jobs In Recruiting

Average Salary: $67,992/year

Recruiters at Amazon are in accuse of matching qualified individuals with open positions. They may operate on a single team or across many departments, or they might be specialized and focus solely on filling executive or technical roles. They might also exist more focused on sourcing talent to interview at the company.

An Amazon recruiter may exist tasked with coming up with innovative methods to find and recruit talent, as well as determining whether new task openings are required within their firm. They may also interact with other recruiting agencies to expand the search.

The workload tin get quite heavy equally Amazon is a business that is always growing rapidly in some mode. Recruiters at the visitor must constantly seek out and contact talent. That's just a sample of what they'll be doing equally part of their duties, which may include conducting research as market weather alter in order to effigy out what kind of talent is required at the company and what sorts of needs must be satisfied.

Requirements

Recruiters who want to piece of work remotely at Amazon are required to take a Bachelor'south degree or equivalent feel. The hiring process will exam one'southward ability to prioritize, manage, and track multiple searches, projects, and client relationships.

MS Word, Excel, and Outlook should all be on your resume, and recruiting jobs may be a good fit for content creators, every bit the job includes creating reports and delivering presentations.

Amazon Online Healthcare Jobs

Average Salary: $105,628

Amazon has quite a few virtual locations with healthcare jobs listed that can provide yous with a healthcare challenge as well. Some of the jobs listed are Bio-Pharma Consultant and Senior Solutions Healthcare Architect, merely they are ever adding more.

The bio-pharma position does require It cognition, travel, and consulting experience. The healthcare architect will be working with a team to develop and innovate new solutions for healthcare partners.

Requirements

Depending on the sort of health care job yous are applying for at Amazon, your job requirements might differ considerably. I of a few tips we can give you is to cheque the Amazon job board ofttimes.

Marketing Campaign Manager

Boilerplate Bacon: $78,611

A Marketing Entrada Manager at Amazon typically manages growth-focused initiatives and objectives related to specific aspects of Amazon'southward many products and businesses. Marketing Campaign Managers at Amazon are responsible for planning, executing, and improving the success of marketing campaigns across a multitude of channels, including email and social platforms.

As information technology is with most marketing and ad roles, Campaign Managers at Amazon are often required to perform a diverseness of tasks across many dissimilar domains and lean on an eclectic skill fix to accomplish their goals. Marketing Managers at Amazon may exist required to undertake large projects and exist responsible for creating complex strategies that impact both short and long-term growth.

Other marketing roles worth exploring at Amazon include Brand Specialist, Product Marketing Manager, and Marketing Plan Manager.

Requirements

Marketing Entrada Managers at Amazon will be expected to bring at least 2 years of hands-on experience with concern marketing and automation technologies such as Pardot and Marketo. Advanced email marketing and tracking experience are especially helpful in getting these jobs, considering Amazon customers segmentation, profiling, and targeting needs.

Excellent writing and speaking abilities are a must, a bachelor'due south caste in marketing, business, or a related field such as information science or technology may also be required for some marketing jobs.

Make it the Door With Seasonal Work

While a lot of the jobs on Amazon'south remote jobs folio are actually not for customer service, thousands of at-home customer service agents are hired each twelvemonth. Positions pop upwardly occasionally throughout the twelvemonth with big hiring recruitment leading up to the peak shopping season (November through January). This means we unremarkably get-go seeing an abundance of these temporary customer service positions posting around Baronial. These are by and large listed every bit seasonal work.

That said, if you lot really want to work from domicile for Amazon, information technology'southward a skillful idea to go alee and go for one of these seasonal jobs. Information technology'south always possible that if you do well in the temporary role, yous'll be offered a permanent spot when ane comes open up or improve your standing if you want to employ to a position in another department within Amazon.

Seasonal piece of work might be what gets you in the door, only exist enlightened that seasonal employees may not qualify for the same benefits bundle equally a not-seasonal full time position.

Benefits of Working for Amazon

Amazon provides a starting pay that is greater than double the federal minimum wage in the United States, too as a number of wonderful perks to support its staff and eligible family members.
The following are some of the comprehensive benefits being offered by Amazon: paid time off, wellness intendance coverage, parental leave, plans to help you save for the futurity, tuition reimbursement, and other resources to increase health and well-being from day one.

Amazon Healthcare Benefits

Amazon places a keen deal of importance on the health and well-being needs of its workers through providing full-fourth dimension employees with comprehensive medical, pharmaceutical, dental, and vision insurance, regardless of the level of their skills or the role.

Do good specifics effectually copay tin can vary, land to land, so Amazon has created 2 pages explaining the different plans.

Learn more nigh benefits for Amazon employees residing in most states
Learn about how Amazon benefits differ for those located in united states of Connecticut, Illinois, Indiana, Maryland, North Carolina, Pennsylvania, Utah, and Wisconsin.

Paid Fourth dimension Off (PTO) Offered By Amazon

PTO days are days an employee may accept off from work while still getting paid. Like well-nigh tech companies, Amazon provides paid fourth dimension off to full-fourth dimension and salaried employees, only they also offer PTO for part-time and hourly workers. The corporeality of PTO an employee can admission at Amazon will vary based on bacon vs hourly employment status, tenure in their position, and – for hourly employees – the number of weekly hours worked.

Hourly vs Salary PTO at Amazon

Hourly Amazon workers start with 5 PTO days per year and max out at 15 days later on they have been employed at the company for 6 or more than years. Amazon visitor policy effectually PTO is different for salaried workers. Their employment begins with x days of PTO. Paid Time Off at Amazon maxes out later on 6 years for salaried employees.

Paid Holiday, Sick Days, and Personal Days

Amazon grants PTO vacation days in addition to the 7 standard federally recognized holidays.

New year'due south Twenty-four hour period
Martin Luther King Jr. Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

In addition to paid vacation days, Amazon may also provide additional paid Sick Days, based on Country and local laws and regulations. Paid Personal Time may also exist offered to employees, typically based on their tenure at Amazon.

Paid Time Off days expire and do not roll over at Amazon. If an employee doesn't apply these days by the terminate of the year that they were granted, the PTO will be lost. PTO benefits can seem complicated, so check out Amazon'south PTO Overview for more information.

Teaching and Tuition Reimbursement Benefits at Amazon

Much like rival retail giants such as Walmart and Target, Amazon offers free college tuition to nearly all of its employees. Through Amazon's Career Choice training program, employees tin go their college tuition paid for and avoid taking on huge loans.

The program also provides aid to employees who are working towards their high schoolhouse graduations and GEDs and funds English language-every bit-a-Second Language (ESL) for every ane of their employees. This benefit is available to most employees, aside from Whole Foods staff, and covers textbook costs and grade fees as well. Amazon will be investing $i.2 billion in the Career Pick training program over the side by side 5 years, and you can larn more than about the Amazon Career Selection program hither.

A Diverse and Inclusive Organization

Amazon prides itself on having a diverse, inclusive culture. The 16 Leadership Principles outlined past Amazon support this notion and set the tone for how they hire, work together, and build trust. Amazon likewise has 12 employee back up groups defended to various discipline areas, including People with Disabilities, Body Positive Peers, Black Employee Network, and Women in Finance.

Learn more nigh Amazon'south commitment to multifariousness and inclusion.

Other Perks Of Working At Amazon

Employees at Amazon also get admission to a number of perks, such as a $15 per 60 minutes minimum wage, 401(k) and matching policies, paid maternity and paternity leave, adoption assistance programs, senior and child care assistance programs, employee discounts, and restricted stock units (RSU options). Not to mention, Amazon looks nifty on a resume!

What to Look for Pay, Schedules, and More

Interviews for at-home customer service agents are conducted over the phone or via video chat, which means you lot can interview at home. Training is paid and usually washed at home, though you may be required to go onsite for some training depending on the position. Pay ranges are determined by the position.

Many of the customer service jobs require a minimum of 40 hours per week, but sometimes part-time work is available. Equally a customer service representative, you lot'll exist expected to be bachelor to work during Amazon's customer service hours (which include nights and weekends, not to mention holidays).

How to Apply to Work from Home with Amazon

Amazon's job site has 2 main sections — 1 department is for fulfillment (which is things like working in the warehouse) and the other is for remote friendly jobs. If you desire to work from home, you'll desire to stick with the remote jobs.

You can admission the job site by going to Amazon.jobs and clicking on "Remote Career Opportunities" — or click the adjacent link to notice remote friendly Amazon job listings directly. From in that location, you tin can search for the office y'all want (like "customer service") or you tin use some filters using the checkboxes on the left, and accept a look at what's bachelor.

You'll need to prepare a cover alphabetic character and resume for your application. Your cover letter of the alphabet is your chance to explicate why y'all think you'd be a peachy fit for the task, even if (or specially if) you lot don't have the stated requirements. For example, if you've got a history working with sales, a lot of the skills you used can be "translated" to customer service even if yous aren't specifically doing customer service in your sales job.

It will go a long mode if you can share your enthusiasm for online shopping in general, and for Amazon's business in particular. If you've been shopping enthusiastically with Amazon for years, bring it up! If you've had peachy experiences as a customer of Amazon, it wouldn't injure to share how eager you are to provide that same level of satisfaction to more of Amazon'south customers.

To assistance yous figure out how to frame your experience, heed to the language Amazon uses to describe itself and find means that y'all tin fit your groundwork and goals into that type of civilisation.For example, Amazon is known equally being a company that'southward "client-obsessed" — and so bring that level of enthusiasm to your application. Inquiry how Amazon thinks about its customers, and seek more information well-nigh how their customers guide the company's decisions.

Amazon Chore Opportunities for Veterans and Students

In add-on to existence an equal opportunity employer, Amazon has put a focus on hiring remote workers and giving job opportunities for people who have served in the military and for students and recent graduates.

Jobs for Veterans and Military Spouses

Amazon values the experience and leadership of those who have served in the military and they have established initiatives for veterans and their spouses. This includes hiring events, apprenticeships, and internships that may begin before you leave the service or while you are enrolled as a educatee. Thousands of veterans and military spouses work at Amazon already, but they are always seeking new candidates.

Jobs for Students

Amazon offers a number of internship and total-time employment opportunities for students and recent graduates. Software development engineers, production managers, operations managers, applied scientists, sales specialists, fiscal analysts, software developers/engineers are just a few of the job titles available. Amazon holds hundreds of virtual hiring events for students each year in addition to publishing 100s of task listings and internship opportunities on the Amazon chore board.

Amazon Virtual Locations Lets You lot Build a Career from Home

The above positions are not all Amazon has to offer. If you visit their Virtual Locations Chore Folio, yous volition run into a plethora of positions available around the world and in a wide variety of capacities.

When you lot head over to the Amazon virtual location page for your state, and you'll probable find something right up your aisle if you're looking for tech back up, client care jobs helping back up customers, direction in operations, deliveries, areas, logistics, and many more than chore options.

Other areas you may want to expect into are IT services such every bit cloud support, or a solutions architect; Amazon has security jobs likewise. All the positions named above are just a peppering of jobs offered by Amazon.
Some of these positions require degrees, experience, travel, and more. Each of the jobs listed has specific requirements.

If you are looking to work with Amazon for technical support, one current job opening requires a bilingual person (who speaks fluent Japanese and English language), lives in the United states of america, and has a Loftier-School Caste (or equivalent). There are a handful of states that you must live in to be eligible for these positions.

Location Requirements to Work for Amazon

Amazon delivers just about everywhere, only the list of states where yous can piece of work might be shorter. Basically, you'll need to reside in a state where Amazon has ane of its offices. Below is a list of links to Amazon Jobs Virtual Location filtered searches for all l states. Chore availability tin change at whatever time.

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New United mexican states
New York
Due north Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Isle
S Carolina
Southward Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

When you visit Amazon's remote task listings, you can filter them by the land (or states, if you lot're relocating) where you want to search. This will help you narrow your search and focus on the opportunities where you qualify instead of wasting time clicking through dozens of jobs that you couldn't apply for.

Other Types of Jobs Available at Amazon

When you check out the Amazon job board that's specifically for remote work, y'all'll find a huge diversity of jobs. These are a few of what I saw when I looked it upwards for this post:

Sales, including engineering science sales and account management
Information analysis
Software development
Customer service/satisfaction including fluency

They were also recently hiring transcriptionists. You lot only never know what will popular up!

Amazon Flex Wants You to be Your Own Boss

In the era of Lyft and Uber, of course, our boxes need a personal commuter. Becoming an Amazon Flex commuter is easy, and y'all get to schedule your time. Drivers make an hourly rate that slides. It depends on your location, how many hours your work, and if you get tips.

Amazon created the Amazon Flex App, where a driver can schedule their time appropriately. The app helps keep track of the packages they've picked up, gives directions, and shows them how much coin they earn.

What states does Amazon offer Amazon Flex delivery jobs?

The 1 downside is that not all areas offer Amazon Flex at all times. While you can send in a query, and Amazon'south needs change oft (the Become Started page suggests checking dorsum oft), y'all'll need to make sure that y'all're on superlative of when you cheque information technology.

Other Work From Home Jobs

Although Amazon is a big player in remote work, it's far from the only game in town. The universe of work from dwelling chore opportunities is vast. Here are only a few ideas to get you thinking — and for even more suggestions, check out my big list of 150 Work From Home Jobs You Won't Want to Miss!

Amazon Mechanical Turk

Amazon Mechanical Turk, or mTurk, isn't a "job," merely it is a lot of people'southward – myself included – first exposure to remote work.

mTurk is what consider a pocket-size job site. As a Worker, you volition be able to visit the site and choice up little tasks to consummate in exchange for payment. You won't become paid a lot on this site. And yous aren't guaranteed work. Only, in exchange, it isn't something that requires a lot of fourth dimension or commitment either.

I call these types of gigs "commercial break money." It isn't something you should count on to pay the bills – it won't – simply it is something y'all can exercise to pass the fourth dimension during commercial breaks while watching television. A lot of tasks only take a few minutes to complete.

Amazon mTurk pays past Amazon Payments which can exist transferred to your depository financial institution account, or y'all can redeem your earnings for an Amazon Gift Card.

Learn more than almost Amazon Mechanical Turk here.

Data Entry

This is a popular task for people just beginning online work because it'due south so easy to become started. No special skills are necessary, and the work is elementary enough. All the same, there are some trade-offs: It's tough to earn much money in this field, so data entry is best suited for workers who are looking to pick up a little actress cash and not replace a full-time income. In that location are likewise some scams in the industry, so you'll want to be sure you're working with a existent company that volition pay you for your hard work.

Larn more than: 12 Legit Data Entry Jobs From Home

Transcription

I had some transcription jobs when I first started working from home. They're keen for breaking into at-dwelling piece of work, and you tin snag a transcriptionist function even if you don't have any past experience in the field. That does mean that pay starts out adequately low, but after you have some feel, information technology's possible to make a full-fourth dimension living from your own home. If you take cognition about specialized subjects such as the law or wellness care, consider niche piece of work similar becoming a legal or medical transcriptionist.

See more: 23 Transcription Jobs From Home: Work-at-Dwelling house Beginners Welcome

Proofreading

If your idea of fun is correcting mistakes in eatery menus, then online proofreading could be a perfect work at home job for you lot. As a freelance proofreader, your task will be to spot errors in anything from Facebook ads to student essays. Many proofreaders prefer to focus on one type of content.

Go more: Online Proofreading Jobs for Beginners

Work From Habitation Jobs Summary & Final Thoughts

Whether y'all choose to become an independent contractor with a company similar Amazon or blaze your ain business path as a freelance author or social media manager, taking an online chore gives you flexibility and opportunity like never before.

I know lots of people who have been very happy with their Amazon work from home jobs. The pay is decent and the benefits are great, so if yous're able to maintain the work schedule they require of you, information technology could be a perfect fit. Go see what's out there and get started!

First published Jan 2018. Updated November 2021.